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Welcome to Hay Store at furnioutdoor.com. These Terms and Conditions govern your use of our website and purchases of our premium outdoor furniture and accessories. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, images, logos, and product designs, is the property of Hay Store or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in any way that might harm our business or reputation.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our Scandinavian-inspired outdoor furniture and accessories. However, slight variations in color or texture may occur due to monitor settings or natural materials.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a refund.

2.3 Custom Orders

Custom-made garden furniture sets are non-returnable unless defective. Please review specifications carefully before ordering.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You authorize us to charge the full amount to your selected payment method at the time of order.

User Responsibility: You must provide accurate payment information and have sufficient funds for your purchase. Failed payments may result in order cancellation.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over £50 (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to some Asian and remote regions. International customers are responsible for any customs duties or taxes.

4.3 Delivery Issues

If your package appears damaged upon delivery, refuse it or note the damage with the carrier. Contact us immediately at [email protected] with photos.

User Responsibility: Provide an accurate delivery address. We cannot redirect packages once shipped.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are unused, unassembled, with tags attached
  • Original packaging is intact
  • You provide proof of purchase

5.2 Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

  • Used or assembled barbecue equipment
  • Opened beach towels
  • Custom-made garden furniture
  • Items marked “final sale”

5.3 Return Process

Contact us within 15 days using our return request template. We will provide return instructions upon approval. Customers outside the UK are responsible for return shipping costs.

5.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable unless the return results from our error.

6. Liability and Disputes

6.1 Our Liability

Hay Store’s liability is limited to the purchase price of the product. We are not liable for indirect or consequential damages.

6.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of Edinburgh, Scotland.

6.3 Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control.

7. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

8. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

9. Contact Us

For questions about these Terms and Conditions, please contact:

Hay Store
20 Forrest Rd
Edinburgh, GB EH7W 6NS
Email: [email protected]