Privacy Policy

Last Updated: [Insert Date]

At Hay Store (operating through furnioutdoor.com), we value your privacy as much as you value quality outdoor living. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our Scandinavian-inspired outdoor furniture collection or make purchases from our global store.

1. Information We Collect

To provide our premium outdoor furniture shopping experience, we collect:

• Personal Identification: Name, email address, phone number, and shipping address when you place orders for garden furniture or barbecue equipment
• Payment Information: Credit/debit card details processed through our secure payment gateways (we never store full card numbers)
• Transaction Details: Records of purchases including garden sets, cushions, or outdoor decor items
• Technical Data: IP address, browser type, and device information to optimize your browsing experience
• Usage Data: How you interact with our product pages (from hammocks to fire baskets) and marketing content

2. How We Use Your Information

Your data helps us create seamless outdoor living experiences:

• Process orders for your selected balcony furniture or dining sets
• Provide customer support for inquiries about our garden accessories
• Improve our product offerings (like sunbeds or parasols) through analytics
• Send tailored promotions about new outdoor armchairs or seasonal collections
• Prevent fraud when purchasing high-value items like complete lounge sets
• Comply with legal obligations regarding international shipments

3. Data Sharing & Disclosure

We treat your data as carefully as we select our garden furniture:

• Service Providers: Trusted partners for payment processing (Visa/MasterCard), shipping, and IT support
• Legal Requirements: When necessary for fraud prevention or legal compliance
• Business Transfers: In case of merger or acquisition involving our outdoor furniture business
• We never sell your data to third-party marketers

4. Data Storage & Security

Your information is protected with the same care as our weather-resistant furniture:

• All data is stored on secure servers with 256-bit SSL encryption
• PCI-DSS compliant payment processing for all card transactions
• Regular security audits of our systems
• Limited employee access to sensitive customer data
• Data retention only as long as necessary for order fulfillment or legal requirements

5. Your Rights

You have control over your information, just as you design your outdoor space:

• Access: Request details of personal data we hold
• Correction: Update inaccurate shipping or account information
• Deletion: Request removal of non-essential data (subject to legal requirements)
• Objection: Opt-out of marketing communications
• Portability: Receive your data in a structured format
• To exercise these rights, contact us at [email protected]

6. Cookies & Tracking Technologies

We use cookies as thoughtfully as we arrange our garden displays:

• Essential Cookies: For shopping cart functionality and secure checkout
• Analytical Cookies: To understand how customers browse our outdoor furniture collections
• Marketing Cookies: For showing relevant promotions on garden sofas or barbecue accessories
• Cookie preferences can be managed through your browser settings

7. International Data Transfers

As we ship garden furniture globally (excluding some Asian and remote areas), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website and outdoor furniture products are not directed at children under 16. We do not knowingly collect data from children.

9. Policy Updates

We may update this policy as we introduce new garden accessories or services. Significant changes will be notified through our website or email.

Thank you for choosing Hay Store for your outdoor living needs. We protect your privacy with the same dedication we apply to selecting our Scandinavian-inspired furniture collections.