At Hay Store, we understand that anticipation is part of the joy when creating your perfect outdoor space. That’s why we’ve designed a delivery service that’s as thoughtful and reliable as our Scandinavian-inspired furniture collections.

Global Shipping with Care

We proudly ship worldwide (excluding some remote areas and parts of Asia), bringing our curated outdoor living solutions to your doorstep. Whether you’re furnishing a city balcony in London or a garden retreat in Toronto, our delivery network ensures your pieces arrive safely and efficiently.

Delivery Options Tailored to Your Needs

Choose the shipping method that suits your timeline and budget:

  • Standard Shipping (12.95 GBP): For those who can’t wait to transform their outdoor space, we partner with premium carriers DHL and FedEx for delivery within 10-15 days after dispatch.
  • Free Shipping: On orders over 50 GBP, we offer complimentary delivery via EMS, with arrival typically within 15-25 days after dispatch.

From Our Warehouse to Your Outdoor Sanctuary

Our delivery process reflects the same attention to detail we apply to product selection:

  1. Swift Processing: Your order is carefully prepared within 1-2 working days by our Edinburgh-based team.
  2. Secure Packaging: Each item is expertly packed to withstand the journey, just as our products are designed to withstand the elements.
  3. Tracking Updates: You’ll receive full visibility of your shipment’s progress from dispatch to delivery.

Our Delivery Promise

We stand behind every delivery with confidence:

  • Transparent Timelines: Clear estimates so you can plan your outdoor projects accordingly
  • Quality Assurance: Every piece inspected before dispatch to ensure it meets our high standards
  • Flexible Returns: 15-day return policy if your items don’t meet your expectations

Designing Your Delivery Experience

Just as we help you curate cohesive outdoor spaces, we’ve designed a delivery service that complements your lifestyle. Whether you need BBQ equipment for an upcoming garden party or sunbeds for the summer season, we’ll ensure your pieces arrive when you need them.

For questions about delivery to your specific location or expedited shipping options, our design consultants are always happy to help at [email protected].

We look forward to delivering the perfect pieces to help you create your outdoor haven.